ATABEY FAQ
1. What is ATABEY?
ATABEY is a luxury online store offering a curated selection of adult toys and intimate products designed to enhance pleasure, connection, and fulfillment. Established in 1999, we are committed to providing a safe, inclusive space for exploring sensuality.
2. Are your products safe to use?
Yes, all of our products are made with high-quality, body-safe materials. We take great care in selecting products that meet stringent safety standards, ensuring your well-being and satisfaction.
3. What is your shipping policy?
We ship our products discreetly to ensure your privacy. Shipping rates and delivery times vary based on your location. For more detailed information, please visit our Shipping Policy.
4. Can I return or exchange a product?
Due to the intimate nature of our products, we have a strict no-return policy. All sales are final. Please refer to our No Return Policy for more information.
5. How do you ensure my privacy?
Your privacy is our top priority. All orders are shipped in discreet packaging, and your personal information is kept confidential. For more details, please review our Privacy Policy.
6. What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept other payment methods as displayed on our website during checkout.
7. How do I know which product is right for me?
We offer detailed product descriptions and customer reviews to help you choose the right product. If you need further assistance, feel free to contact our support team at atabey.for.bliss@gmail.com.
8. Do you offer international shipping?
Yes, we ship internationally. Shipping costs and delivery times will vary depending on your location. Please note that you may be responsible for customs duties and taxes upon delivery.
9. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.
10. How can I contact customer support?
If you have any questions or need assistance, you can reach us at atabey.for.bliss@gmail.com. Our team is here to help with any inquiries or concerns you may have.
11. Do you offer discreet packaging?
Absolutely. All orders are shipped in plain, unmarked packaging to ensure discretion.
12. What if my product is defective or damaged?
If your product arrives defective or damaged, please contact us immediately at atabey.for.bliss@gmail.com. We will work with you to resolve the issue as quickly as possible.
13. Can I cancel or modify my order?
Orders are processed quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed.
14. How do I care for and clean my products?
We recommend cleaning your products before and after each use with a toy cleaner or mild soap and warm water. Please refer to the specific care instructions provided with each product for the best results.
15. What should I do if I have an allergic reaction to a product?
If you experience any discomfort or allergic reaction, discontinue use immediately and consult a healthcare professional. We recommend testing products on a small area of skin before full use.
16. Do you offer gift cards?
Yes, we offer gift cards in various denominations. They make the perfect gift for someone special. You can purchase them directly from our website.
17. Are your products environmentally friendly?
We strive to offer products that are not only safe for you but also for the environment. Many of our products are made from sustainable materials, and we are committed to reducing our environmental impact.
18. How do I sign up for your newsletter?
You can sign up for our newsletter at the bottom of our website. Stay informed about our latest products, promotions, and exclusive offers by joining our community.
Thank you for choosing ATABEY! If you have any additional questions, don’t hesitate to reach out to us. We’re here to help make your experience as pleasurable and seamless as possible.